Dhivyam Herbs
Privacy Policy
Clear terms for how we protect your data, process orders, support customers and handle wellness product information.
DHIVYAM HERBS ("DHIVYAM HERBS," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information.
1. What Information We Collect
Personal Information: Name, email address, mobile/telephone number, shipping address, billing address, and other information necessary to process and fulfill your orders or provide customer support.
Account Information: If you create an account with us, we may collect your name, mobile number, email address, login credentials, account preferences, and order history. Passwords are stored in a securely hashed form and are not stored in plain text.
Payment Data: Payment method, transaction ID, payment status, order amount, refund information, and other transaction-related information received from our payment service providers.
Technical & Usage Data: IP address, browser type and version, device type, operating system, device identifiers where applicable, cookies and similar technologies, pages viewed, referring URLs, access times, and interactions with our website or application.
Marketing & Communication Data: Communication preferences, newsletter subscriptions, marketing consent, responses to promotional communications, and information you provide when contacting us or participating in promotions, surveys, contests, or campaigns.
Health or Wellness Information: We do not generally require or intentionally collect health or medical information to process orders. If you voluntarily provide such information when contacting us, we will use it only for the purpose for which you provided it and handle it in accordance with applicable law.
Order & Transaction Information: Product(s) purchased, order number, order date, quantity, price, delivery status, returns, refunds, cancellations, and related transaction information.
Customer Support Information: Information you provide when contacting us by email, phone, WhatsApp, chat, social media, or other customer-support channels, including the contents of your communications.
Information from Marketplaces: When you purchase our products through third-party marketplaces, we may receive information necessary to fulfill your order, provide customer support, process returns or refunds, and comply with applicable requirements. The marketplace may independently collect and process your personal information under its own privacy policy.
2. How We Use Your Information
We may use your data for the following purposes:
Processing and fulfilling orders, including arranging delivery, processing returns, cancellations, refunds, and related customer service.
Managing your account and preferences, including creating and managing your account, preferences, and order history where applicable.
Communicating with you about your orders, deliveries, returns, refunds, account, customer support requests, and other service-related matters, and sending promotional or marketing communications where you have provided the required consent or where otherwise permitted by applicable law.
Improving, maintaining, and personalizing our website, application, products, services, and customer experience.
Detecting, preventing, investigating, and addressing fraud, unauthorized transactions, abuse, security incidents, and other illegal or harmful activities.
Conducting analytics, measuring website and application performance, understanding customer interactions, and generating aggregated or statistical insights to improve our products and services.
Providing customer support, responding to enquiries, resolving complaints, and maintaining records of customer communications.
Complying with applicable laws, regulations, legal obligations, court orders, governmental requirements, and lawful requests from authorities.
Maintaining business, accounting, transaction, and other records required for legitimate business and legal purposes.
3. Legal Basis for Processing
Where applicable, we rely on the following legal bases:
Consent: Where you have provided consent for a specific purpose, such as receiving promotional communications or participating in optional programs.
Processing necessary to provide products and services: Processing personal data necessary to process, fulfill, deliver, and manage your orders and provide related services.
Certain legitimate uses: Where processing is permitted under applicable law for specified legitimate uses, including certain situations involving compliance, security, prevention of fraud, or other purposes recognized by law.
Compliance with applicable law: We may process personal data where necessary to comply with applicable legal, regulatory, tax, accounting, or other lawful requirements.
4. Cookies & Tracking Technologies
We may use cookies and similar technologies to operate, maintain, secure, and improve our website and services; remember your preferences; analyze website usage, traffic, performance, and user interactions; and improve our products and services.
You can manage or disable cookies through your browser settings and, where available, through our cookie preference controls. Please note that disabling certain cookies may affect the functionality or performance of our website.
5. Data Sharing & Disclosure
We may disclose or provide access to your personal data to third parties where necessary to provide our products and services, operate our business, comply with applicable law, or for other purposes described in this Privacy Policy. These parties may include:
Logistics and delivery partners to process, ship, track, and deliver your orders and manage delivery-related services.
Payment gateways and processors to securely process payments, verify transactions, prevent fraud, and process refunds.
Email/SMS/WhatsApp and marketing platforms that help us send transactional communications, customer-support messages, and promotional communications where permitted and applicable.
Technology, hosting, analytics, and service providers that support our website, application, hosting, security, analytics, customer support, and other business operations.
Government authorities, regulators, courts, or law enforcement where disclosure is required or permitted by applicable law, legal process, court order, or lawful governmental request.
Business transfer parties in connection with a merger, acquisition, restructuring, sale of assets, financing, or other business transaction, subject to applicable law and appropriate confidentiality and data-protection obligations.
Marketplace and e-commerce platforms when you purchase our products through third-party marketplaces, where information may be required to process and fulfill your order, provide customer support, process returns or refunds, and comply with applicable requirements.
6. International Transfers
Your personal data may be processed or stored in India or in other countries where our service providers, technology providers, payment providers, or other business partners operate.
Where personal data is processed outside India, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection laws and any applicable requirements or restrictions concerning the transfer or processing of personal data outside India.
We may also require our service providers and business partners to implement appropriate contractual, technical, and organisational safeguards to protect personal data.
7. Data Retention
We retain personal data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our products and services, maintain business and transaction records, resolve disputes, prevent fraud and misuse, and comply with applicable legal, tax, accounting, regulatory, and other obligations.
The specific retention period may vary depending on the type of information and the purpose for which it is processed. When personal data is no longer required, we will take reasonable steps to securely delete it or irreversibly anonymize it in accordance with our applicable retention and deletion practices.
Where personal data is retained in backup or disaster-recovery systems, it may remain there for a limited period until the relevant backup is securely overwritten or deleted in accordance with our backup-retention procedures.
8. Data Security
We implement reasonable technical and organisational measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, misuse, or destruction. These measures may include access controls, authentication, encryption where appropriate, secure infrastructure, monitoring, and other safeguards appropriate to the nature of the data and the risks involved.
We also require, where appropriate, service providers that process personal data on our behalf to implement reasonable security measures.
While we take reasonable measures to protect your personal data, no method of transmission or electronic storage can be guaranteed to be completely secure.
In the event of a personal data breach, we will take appropriate steps to contain, investigate, mitigate, and remediate the breach and provide notifications where required by applicable law.
9. Your Rights
Under applicable data protection laws, you may have certain rights regarding your personal data, including access and information, correction and updating, erasure, withdrawal of consent, grievance redressal, and nomination.
To exercise your rights or raise a grievance, please contact us using the details provided in this Privacy Policy. We may request reasonable information to verify your identity before processing your request.
Where applicable, you may have the right to approach the Data Protection Board of India or another competent authority in accordance with applicable law.
10. Children's Privacy
Our website and services are not specifically directed to children under 18 years of age. We do not knowingly process personal data of a child except where permitted by applicable law and, where required, after obtaining verifiable consent from the child's parent or lawful guardian.
We do not knowingly engage in tracking or behavioural monitoring of children or direct targeted advertising at children, except where permitted by applicable law.
If we become aware that we have processed a child's personal data without the required parental or guardian consent, we will take appropriate steps to address the situation in accordance with applicable law, which may include deleting the personal data where required.
If you believe that a child has provided personal data to us without the required consent, please contact us using the contact details provided in this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, legal or regulatory requirements, or the way we process personal data.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
Where we make material changes that significantly affect how we process your personal data, we may notify you through appropriate means, such as email, website notice, or in-app notification, where required by applicable law.
Where a change requires fresh consent under applicable law, we will obtain such consent before carrying out the relevant processing.
12. Product Storage & Handling
Please store products according to the instructions provided on the product packaging.
Keep products away from moisture, direct sunlight, excessive heat, and contamination where applicable.
Always keep products in their original packaging or properly sealed container and follow the stated storage instructions.
Do not use a product if the packaging or seal appears damaged, opened, contaminated, or otherwise compromised.
13. Contact Us
If you have questions about this Privacy Policy, our processing of personal data, or wish to exercise your privacy rights or raise a grievance, please contact us:
DHIVYAM HERBS
Email: info@dhivyamherbs.com
Phone/WhatsApp: 95007-64635
Website: www.dhivyamherbs.com
Privacy / Grievance Contact:
Karthick Ramesh
Email: info@dhivyamherbs.com
Health & Medical Disclaimer
Information provided on our website about herbs, ingredients, foods, or traditional uses is for general informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Products should be used only as directed on their packaging.
Customers with medical conditions, allergies, dietary restrictions, or those taking medication should consult an appropriately qualified healthcare professional before consuming or using any product.
Food Safety & FSSAI Compliance
DHIVYAM HERBS is committed to complying with applicable food safety and regulatory requirements for its food and herbal food products.
Where applicable, our food products are manufactured, packed, stored, handled, and marketed in accordance with the requirements of the Food Safety and Standards Authority of India (FSSAI) and other applicable laws and regulations.
Product information displayed on our website, including ingredients, net quantity, nutritional information, applicable allergen information, storage instructions, directions for use, and other mandatory information, will be provided as required under applicable regulations.
For pre-packaged food products, the applicable FSSAI licence/registration details and mandatory product information will be provided on the product packaging and, where required, on our website or product listing.
We aim to ensure that the information presented online is consistent with the information provided on the product label and packaging. Customers are advised to review the product label, ingredients, directions for use, storage instructions, warnings, and other applicable information before purchasing or consuming a product.
We do not knowingly publish false, misleading, or unsupported claims regarding the safety, nutritional properties, or health benefits of our products.
